Whether the result of a corporate insolvency, mortgagee default, loss of income or some other financial stress, no one wants to face the prospect of bankruptcy.
These situations place a lot of emotional stress on each individual and their relationships. It is the uncertainty of protecting your personal life, family home, or simply combating the feeling of failure.
For a lot of people, it is the unknown surrounding bankruptcy which creates the stress. In my experience, these stresses can be quickly alleviated by receiving honest advice and accurate information.
I am here to help. I can discuss if bankruptcy is the right option or what the alternatives might be. Can we negotiate a settlement with creditors or the bank? And if bankruptcy is required, I hold our clients’ hands through this process, answering questions about the family home, cars, international travel etc.
For most of my clients, they find a feeling of emancipation from knowing the debts they have been juggling are gone and they can begin to rebuild financially.
Compliments and Concerns
At Griffin Solvency Solutions, we always work hard to build strong and lasting relationships with our valued customers. By listening to your feedback, not only can we address any immediate concerns you may have, we will also continually improve our products and services.
We know there are times when you may wish to compliment us on something we have done well and other times when you may wish to tell us we have not met your expectations.
Compliments
Our representatives are always delighted to know that they have succeeded in making your experience a pleasant and successful one.
If one of our representatives has provided you with exceptional service in any way, please let us know using the details below, so that we can further encourage them via this feedback process.
Concerns
If, for any reason, you do not feel that you have received the highest standard of care from us, we likewise encourage you to share this with us. We have developed a process that we believe makes it easy for you to tell us of your concerns and for them to be addressed quickly and fairly.
In the first instance we request that your reach out to us to discuss your concerns, to allow us the opportunity to reach an equitable solutions.
For Clients whose matters relate to Debt Management Services you will have been provided with a detailed Complaints process guide when engaging with us. This guide outlines your options with respect to your concerns in the event you are unsatisfied with our initial response. If you require a further copy of this guide please contact us.
For Debt Management Services clients, should you remain unsatisfied with our response to your concerns you can reach out to:
Complaints Manager
QED Credit Services Pty Ltd
31 Ardentallen Road
Enoggera QLD 4051
admin@pursuitbroker.com.au
Phone: 1300 817 662
